Privacy Policy

Last Updated: April 19, 2025

Welcome to HemansAI and thank you for using our Software as a Service (SaaS) platform, MasterDexter, accessible at https://www.masterdexter.io/ai-engineer-hq, and our website hosted at hemansai.com (collectively, 'Services'). At HemansAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how HemansAI collects, uses, processes, stores, and discloses your personal information when you access or use MasterDexter or our website. By using our Services, you consent to the terms of this Privacy Policy.

1. Definitions

• 'We', 'Us', 'Our': Refers to HemansAI, a company incorporated under the laws of India, with its registered office at 2nd Floor, 170, Sector D, Scheme 71, Indore, Madhya Pradesh 452009, India.
• 'You', 'Your', 'User': Refers to you, the individual or entity using MasterDexter or our website.
• 'Personal Information': Means any information that can identify you, such as your name, email address, phone number, or payment details.

2. Collection of Personal Information

HemansAI collects Personal Information to provide, improve, and personalize MasterDexter and our website. We limit data collection to what is necessary for these purposes. The types of information we may collect include:

• Information You Provide:
  • Name, email address, and phone number when you register for MasterDexter, contact us, or subscribe to updates.
  • Billing and payment information (processed securely via Razorpay) when you make payments for MasterDexter.
  • Any other information you voluntarily provide (e.g., feedback or support queries).
• Automatically Collected Information: We may collect data about your interaction with MasterDexter or our website using cookies, web beacons, or similar technologies, including:
  • IP address, browser type, and device information.
  • Usage data (e.g., features accessed in MasterDexter, time spent, and data stored).
• Third-Party Information: If you connect third-party accounts (e.g., Google) to MasterDexter, we may receive information from those accounts, subject to your authorization.

You may choose not to provide certain information, but this may limit your access to some features of MasterDexter.

3. Use of Personal Information

HemansAI uses your Personal Information for the following purposes:

• To provide, maintain, and enhance MasterDexter and our website, including processing transactions and enabling feature access.
• To communicate with you, including responding to inquiries, providing customer support, and sending updates about MasterDexter or policy changes (you may opt out of non-essential communications).
• To analyze usage trends, conduct research, and improve the functionality and user experience of MasterDexter.
• To detect and prevent errors, fraud, or illegal activities and enforce our Terms of Use.
• To comply with applicable laws, regulations, or legal processes, including those under Indian law.

We will seek your prior consent if we intend to use your Personal Information for purposes not listed here.

4. Disclosure of Personal Information

HemansAI does not share your Personal Information with third parties except in the following cases:

• With Your Consent: We may share your information with third parties, such as Razorpay for payment processing, when you authorize us to do so.
• Service Providers: We may share your information with trusted third-party providers (e.g., Razorpay, cloud hosting services, or analytics providers) who assist us in operating MasterDexter. These providers are contractually obligated to protect your data and use it only for specified purposes.
• Affiliates: We may share your information with entities under common control with HemansAI, provided they adhere to this Privacy Policy.
• Legal Obligations: We may disclose your information to comply with legal requirements, such as court orders, subpoenas, or requests from authorities like the Reserve Bank of India (RBI).
• Business Transfers: In the event of a merger, acquisition, or reorganization, your information may be transferred to the acquiring entity, which must follow this Privacy Policy.

We do not sell, trade, or rent your Personal Information to third parties for marketing purposes.

5. Payment Processing

Payments for MasterDexter are processed securely by Razorpay, a third-party payment gateway. Razorpay collects and processes your financial information (e.g., credit card or bank details) in accordance with its Privacy Policy, available at https://razorpay.com/privacy/. HemansAI does not store or process your financial information on our servers. Please review Razorpay's Privacy Policy for details.

6. Security of Personal Information

HemansAI implements industry-standard security measures to protect your Personal Information, including:

• Encryption of data in transit and at rest.
• Regular security audits and access controls.
• Compliance with applicable security standards (e.g., PCI DSS for payment processing).

While we strive to protect your information, no internet-based service is 100% secure. By using MasterDexter, you acknowledge the inherent risks of online data transmission.

7. Cookies and Tracking Technologies

HemansAI uses cookies and similar technologies to enhance your experience on MasterDexter and our website, track usage, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain features.

8. Data Retention

HemansAI retains your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., for tax or compliance purposes). For example:

• Account and transaction data may be retained for financial or legal purposes.
• Usage data may be retained for up to 24 months and then aggregated or deleted.

Upon your request to delete your account or Personal Information, we will erase your data within a reasonable timeframe, subject to legal obligations.

9. Your Rights

As a user of MasterDexter, you have the following rights regarding your Personal Information:

• Access: Request details of the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your Personal Information, subject to legal requirements.
• Opt-Out: Opt out of non-essential communications (e.g., marketing emails) or withdraw consent for data processing, which may limit access to MasterDexter.

To exercise these rights, contact us at contact@hemansai.com. We will respond within a reasonable timeframe, as required by applicable laws.

10. International Data Transfers

If you access MasterDexter from outside India, your Personal Information may be transferred to and processed in India or other jurisdictions where our service providers operate. HemansAI ensures such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses where required.

11. Changes to This Privacy Policy

HemansAI may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. Updates will be effective immediately upon posting on our website or MasterDexter platform. We encourage you to review this policy periodically. Continued use of our Services after changes constitutes your acceptance of the updated terms.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from your use of MasterDexter or our website shall be resolved exclusively in the competent courts in Indore, Madhya Pradesh, India.

13. Contact Us

For questions, concerns, or complaints about this Privacy Policy or HemansAI's data practices, please contact our Data Protection Officer:

For payment-related issues, you may contact Razorpay at support@razorpay.com.

14. Consent

By using MasterDexter or our website, you consent to the collection, use, processing, storage, and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree, please discontinue using our Services.